Terms & Conditions

Welcome to Grabul, operated by The Grabul Co, a sole proprietorship registered in Kerala, India. By accessing or using our website (the “Site”) and purchasing our products, you agree to be bound by the following Terms & Conditions.
Please read them carefully.

1. General Information

Store Name: Grabul
Legal Entity: The Grabul Co (Sole Proprietorship)
Location: Kerala, India
Support Email: support@grabul.com
Support Phone: +91 79074 43087
Response Time: Within 24 hours

By using our website, you confirm that you are at least 18 years old or accessing the site under parental supervision.

2. Products & Services

Grabul offers a wide range of Home, Personal Care, Pets, Kids, and Kitchen products.
All products displayed on the Site are subject to availability.

We make every effort to display and describe products accurately, but we do not warrant that descriptions, images, or specifications are error-free or entirely complete.

3. Pricing & Payment

3.1 Pricing

Prices listed on the Site are final and inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices or discontinue products at any time without prior notice.

3.2 Accepted Payment Methods

  • UPI
  • Debit & Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

You agree to provide accurate and complete payment information for all purchases.

4. Shipping & Delivery

4.1 Order Processing Time

All orders are processed within 1 business day.

4.2 Delivery Timeline

Delivery within India and internationally typically takes 5–7 days, depending on the destination.

4.3 Shipping Coverage

We ship both domestically and internationally.

4.4 Delays

Unforeseen delays caused by logistics partners, customs, weather, or other factors are beyond our control.
Grabul is not liable for such delays.

5. Order Cancellation

  • Cancellation is only allowed before dispatch.
  • Orders cannot be cancelled after they are shipped.
  • No cancellation fees apply.

To request cancellation, contact our support at support@grabul.com.

6. Returns, Refunds & Exchanges

Our Returns & Refund Policy applies in addition to these Terms.

6.1 Eligibility

To qualify for a return:

  • The product must be unused.
  • Must include original packaging.
  • Must be returned within the time frame allowed by our Return Policy.

6.2 Refund Method

Refunds are issued to the customer’s bank account.

6.3 Refund Timeline

Refunds are processed within 5–7 business days after we receive the returned item at our store.

6.4 Exchanges

Exchanges are handled based on availability and eligibility as per our Exchange Policy.

We reserve the right to reject returns/exchanges for products that:

  • Are used
  • Are damaged by the customer
  • Are missing original packaging

7. International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Local compliance requirements

These charges vary by country and are not included in product prices.

8. Intellectual Property

All content on this site—including product photos, branding, logos, text, and design—is the exclusive property of The Grabul Co.

You may not copy, reproduce, distribute, or use any content from our website without written permission.

9. Prohibited Activities

You agree not to:

  • Use the site for any unlawful purpose
  • Interfere with security features
  • Attempt to resell purchased products without consent
  • Upload viruses, malicious code, or harmful files
  • Engage in fraudulent activities such as false orders, chargebacks, or fake claims

10. Limitation of Liability

The Grabul Co is not liable for:

  • Damages resulting from shipping delays
  • Incorrect use of products
  • Losses due to unauthorized access to your account
  • Third-party service errors (e.g., payment gateways, shipping partners)

All products are sold “as is” with no warranty, explicit or implied, unless specified on a product page.

11. Third-Party Services

Some parts of our service may involve third-party providers such as:

  • Payment gateways
  • Logistics partners
  • Marketing platforms

These providers operate under their own terms and policies.
Grabul is not responsible for errors or issues arising from third-party services.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Updates become effective immediately upon posting on the website.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

14. Contact Information

For any questions regarding these Terms, please reach out to:

The Grabul Co
200/B, CG Road, Cherthala, Kerala, 688526
Email: support@grabul.com
Phone: +91 79074 43087